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Welcome to Puzzlestoy.com, where we are committed to providing you with the finest quality puzzle toys and games. Below are our shipping and delivery policies to ensure a smooth delivery of your orders.
Processing time = the time between when you place an order and when we ship it.
We aim to process your order within 1-2 business days after you place it. Please note that some high-demand products may require additional processing time.
We offer various shipping options, including standard, expedited, and priority shipping. Shipping costs will vary based on your chosen option and your location.
Shipping time = the time between when your order has been shipped and delivered to you.
Once your order leaves our warehouse, shipping typically takes 2-7 business days. Please note that shipping times may be affected by holidays, weather conditions, or other unforeseen factors.
To ensure the safe delivery of your order, we may require proof of identity upon receipt. If you choose a shipping method that requires signature confirmation, we recommend that someone be available to sign for the delivery during the specified time.
We provide shipping services to multiple countries and regions worldwide. International shipping costs and times will vary depending on the destination. We recommend checking the specific international shipping costs and estimated arrival times before placing your order.
We offer order tracking services, and you can check the status of your order using the tracking number provided in the email we sent you. If you missed the email notification, for the routing information, you can check from 17track. Tracking link: https://www.17track.net/en
If you are not satisfied with the product you received, we offer a 30-day no-questions-asked return policy. Please ensure that the product is unused and the packaging is intact. Return shipping costs will be borne by you unless the product is defective.
During the holiday season, our shipping times may be extended. We recommend placing your orders early to ensure that your holiday gifts arrive on time.
We provide shipping insurance for all orders to ensure the safety of your products during transit. If your order is lost or damaged during shipping, we will take care of the process.
Contact Us
If you have any questions about shipping and delivery, please do not hesitate to contact us at service@puzzlestoy.com. We are always ready to help you resolve any issues.
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