Questions about Shipment

Q1: Do you ship worldwide?
A1: Yes, we offer worldwide shipping to ensure everyone can enjoy our products.

Q2: Where do you ship goods from?
A2: Our warehouse is located in China, and all orders are shipped directly from there.

Q3: What is the shipping cost?
A3: To provide our customers with an excellent shopping experience, we offer free international shipping on all orders.

Q4: What is the shipping time?
A4: For expected delivery dates, please refer to our shipping information page at this page: https://www.puzzlestoy.com/pages/shipping-policy

Q5: How do I track my package?
A5: You can track your package at 17track.net. If you need assistance, feel free to reach out to our customer service team at service@puzzlestoy.com for updates.

Questions about Payment & Order

Q1: What payment methods do you accept?
A1: We accept payments via PayPal and major credit cards for your convenience.

Q2: My payment was declined; why? How can I resolve it?
A2: If your credit card payment fails, please contact the Stripe Support Team for assistance. Alternatively, you can use PayPal as a secure payment option.

Q3: How do I cancel my order?
A3: If your order hasn’t been shipped yet, please contact our customer service team at service@puzzlestoy.com, and we will assist you in canceling your order and issuing a full refund.

Q4: Is my information secure when using this site?
A4: Absolutely! PuzzlesToy prioritizes your privacy and employs security measures to protect your personal information both online and offline.

Q5: What if I entered the wrong address?
A5: If the address is incorrect and delivery fails, the package will be returned to us. Once we receive it, we will contact you for the correct address and arrange for re-delivery.

Questions about Returns & Refunds

Q1: What items are returnable?
A1: a) We accept returns or exchanges within a 30-day period. b) All returned items must be in their original condition: unused, unwashed, and unworn.

Q2: How do I return a product?
A2: Please contact our customer service team at service@puzzlestoy.com to confirm the return details. Once approved, we will provide return instructions, and you’ll need to provide the return tracking number.

Q3: What is your refund policy?
A3: Refunds are processed within 1-5 business days after we confirm the cancellation of your order.

Q4: How will I receive my refund?
A4: Refunds will be issued to your original payment method for your convenience.

For any further inquiries or assistance, don’t hesitate to contact us at PuzzlesToy!